Refund policy

Return Policy

At UrbanEdgeShop, we take pride in providing excellent customer service and want you to shop with confidence.

If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery.

To qualify for a return, products must:

• Be unworn and unused
• Have all original tags attached
• Be returned in their original packaging
• Be in the same condition as received

Once your return is approved and received, we will offer either an exchange or a refund to the original payment method.

Returns that do not meet the above conditions may be subject to a partial refund or may be refused.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was received
• The item arrived damaged
• The item has a verified manufacturing defect

Original shipping fees are non-refundable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include clear photographs of the issue.

Our team will review your claim and arrange an appropriate solution.

How To Return An Item

Please contact our customer service team before sending any item back.

Email:

[email protected]

Please include:

• Order Number
• Full Name
• Product Name
• Reason For Return

Returns sent without prior authorization may experience delays in processing.

Refund Processing

Once your returned item has been received and inspected, refunds are typically processed within 3-7 business days.

Depending on your payment provider, it may take additional time for funds to appear in your account.

Contact Information

UrbanEdgeShop

QiKaiDesheng Cross Border Trading Limited

FLAT 1512, 15/F, LUCKY CENTRE, NO.165-171 WAN CHAI ROAD, WAN CHAI, HONG KONG

[email protected]