FAQ

About UrbanEdgeShop

1. What is UrbanEdgeShop?

UrbanEdgeShop is an online fashion destination offering stylish men's and women's clothing designed for everyday comfort, seasonal trends, and modern lifestyles.

2. Where are you located?

Our company is based in Hong Kong and serves customers worldwide through our international fulfillment network.

3. Do you ship internationally?

Yes. We proudly offer worldwide shipping to customers across North America, Europe, Australia, and many other regions.

4. How can I contact customer support?

You can reach our support team anytime at:

[email protected]

Orders & Payments

5. What payment methods do you accept?

We accept:

• Visa
• Mastercard
• American Express
• Discover
• PayPal
• Apple Pay (where available)
• Google Pay (where available)

6. Is my payment secure?

Yes. All transactions are protected using SSL encryption and secure payment gateways.

7. Can I cancel my order?

Orders may be cancelled within 12 hours after purchase. Once processing begins, cancellation may no longer be possible.

Shipping & Delivery

8. How long does processing take?

Most orders are processed within 1–3 business days.

9. How long does shipping take?

Estimated delivery times:

• United States: 7–15 Business Days
• Canada: 7–15 Business Days
• Europe: 7–15 Business Days
• Australia & New Zealand: 7–18 Business Days
• Other Regions: 10–20 Business Days

10. How can I track my package?

Once shipped, a tracking email will be sent automatically.

11. Do you offer free shipping?

We periodically offer free shipping promotions. Please check our website for current offers.

Returns & Refunds

12. What is your return policy?

We offer a 30-day return window from the delivery date.

13. What condition must returned items be in?

Items must be:

• Unworn
• Unwashed
• In original condition
• With tags attached

14. How long does a refund take?

Refunds are usually processed within 3–7 business days after the returned item has been inspected.

15. What if I receive a damaged item?

Please contact us within 48 hours of delivery with photos of the issue.

Sizing & Products

16. How do I choose the right size?

Every product page includes a detailed size chart. We recommend comparing measurements before ordering.

17. Are your clothes true to size?

Most products follow standard international sizing. Please refer to the product-specific size guide.

18. What materials are used?

Material information is listed on each product page and may include cotton, polyester, linen, blends, and other fabrics.

19. Do colors look exactly like the photos?

We strive for accuracy, but slight variations may occur due to screen settings and lighting conditions.

Contact

20. I still have questions.

Please contact:

[email protected]

Our customer service team is happy to assist.